A New Look for the National Assistance Card

We are pleased to announce a major update to the National Assistance Card, featuring a new Card design, an enhanced website, and improvements to our application portal.

These updates have been shaped by valuable feedback from cardholders and our lived experience Advisory Working Group. The aim was to create a more accessible, user-friendly experience that better meets the needs of our community.

What's new?

• Clearer wording on the front of the card asking for understanding and assistance
• More language options to describe a person’s main disability or health condition (e.g., I am a stroke survivor; I am neurodivergent)
• The option to include pronouns on the Card
• Braille characters "NAC" in the top corner to support people with vision impairment
• The ability to link up to two documents via the Card's QR code, helping cardholders share important information quickly and safely. (e.g., Personal Communication and Emergency Plans (P-CEPs), learning support summaries, epilepsy management plan)

These enhancements provide greater flexibility and help cardholders communicate their needs more effectively in everyday or emergency situations.

The new application system and updated website make it easier to learn about the Card, apply online, and manage information. The new system also supports cardholders to save a digital version of their Card on their phone for convenient access on the go.

Please see below for an example of the updated Card.

Thank you to our community

This launch marks an exciting step forward for the National Assistance Card. We would like to sincerely thank everyone who shared their feedback, experiences, and ideas throughout the development process. Your contributions have been instrumental in shaping these improvements and ensuring the Card continues to support the people who use it.

Contact us for a replacement card

If you're a National Assistance Card holder, your Card will still work. It will not expire. You do not need to get a new Card.  

But, if you want a replacement Card with the new design, or to request the digital images of your Card, please email info@nationalassistancecard.com.au