Frequently Asked Questions

Frequently asked questions and additional information about the National Assistance Card, including costs and how to apply.

About Our FAQ Page

You can read the answers to our Frequently Asked Questions (FAQs) below – or contact us if you have other questions.

What is the National Assistance Card?

The National Assistance Card is a personalised card to assist people with disability in the community.

The Card helps cardholders to explain the effects of their brain injury, other disability, or health condition.

Cardholders can use the Card to support them in their everyday activities.

Who can apply for the National Assistance Card?

The National Assistance Card will be available to any person in Australia who can provide medical evidence supporting that they live with a brain injury.

How do I apply for the National Assistance Card?

People will need to apply for a National Assistance Card using a new online application platform.

The National Assistance Card is not available just yet; it will be available to people with brain injury in late 2021.

More information about how to apply for the National Assistance Card will be available on this website soon.

If you would like to apply for a Card or would like more information about the Card, please fill in the Expression of Interest Form.

If you complete our Expression of Interest Form we will send you an email when you can apply for the card.

Why should I apply for a National Assistance Card?

You should apply for a National Assistance Card if you would like:

  • assistance to explain the impacts you experience as a result of your brain injury;
  • confidence knowing that you can show your Card if you get into difficulty in the community;
  • a sense of security knowing your nominated contact person can be called if required.

Where can I use my National Assistance Card?

You can use your National Assistance Card in any situation where, because of the impacts of your disability or health condition, you need assistance or support. 

Some examples of where the National Assistance Card can be used include:

  • Banks
  • Shops
  • Cafes, restaurants, hotels, cinemas
  • Centrelink and other Government departments
  • Public transport, such as buses, taxis, and Ubers
  • Airports
  • With first responders, such as police, ambulance, or fire.

What will the National Assistance Card cost?

A new National Assistance Card will cost $44 (including GST).  

If you need a replacement Card, it will cost $22 (including GST).

Why is there a cost for the National Assistance Card?

The cost of the card will cover Card production and help pay for information and education resources about the Card.

Importantly, it will ensure that the Card will still be available after the National Assistance Card Project has finished.

How do I find out more about the Assistance Card?

If you would like to find out when you can apply for the National Assistance Card – please fill in our Expression of Interest Form. We will send you an email when you can apply for the card.  

You can complete the Expression of Interest Form here.

If you have a question about the National Assistance Card – please fill in our Contact Form. A member of the National Assistance Card Team will respond to your question.

You can complete the Contact Form here.

Is the information I provide when applying for my National Assistance Card safe?

All information submitted through the National Assistance Card website, Expression of Interest Form, or online application platform is kept private, confidential, and secure, in line with our privacy policy and website terms and conditions.

You can read our Privacy Policy here.

You can read our Website Terms and Conditions here.

Expression of Interest Process -Now Open

If you are interested in applying for a National Assistance Card when it becomes available, or would like more information, please visit our Expression of Interest page.
Expression of Interest →