A personalised card to assist people with disability and health conditions in the community.

How to Apply →Eligibility →

Service Provider Information Pack

Download our information pack for service providers with helpful resources for your staff and clients.

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Business, Organisation and Government Services Pack

Download our business resource pack to find out how to recognise and respond to the Card.

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Brain Injury Trial (National)

The National Assistance Card is available to all people in Australia living with brain injury.

Learn More

Autism Trial (Tasmania)

In Tasmania the National Assistance Card is being trialled with the autistic community.

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About the National Assistance Card

The National Assistance Card is available to all people in Australia living with brain injury.

In Tasmania the Card is being trialled with the autistic community, and people with other disabilities and health conditions.

The National Assistance Card Service hope that, in the future, the Card will be available to all people in Australia with disability and health conditions.

Background of the Card

The National Assistance Card Service is owned by the Brain Injury Association of Tasmania.

The Brain Injury Association of Tasmania (BIAT) has provided an acquired brain injury (ABI) Identification (ID) Card Program for Tasmanians living with brain injury for over 20 years.

The Australian Government Department of Social Services has provided funding to the Brain Injury Association of Tasmania for a Project to expand its ABI ID Card Program nationally. The Project is the National Assistance Card Service.

About the Card →
person handing over national assistance card to other person with name dominic citizen and image

Features of the National Assistance Card

The National Assistance Card can help cardholders communicate their unique areas of difficulty and the assistance they may need.

The National Assistance Card can be used in everyday or emergency situations where a cardholder needs assistance or support.

icon of a identity card that shows a male human and license information

Every National Assistance Card is personalised

blue line icon of a persons hand holding a blank card

The Card is easy to access and use

blue line icon of a telephone with sound bars coming from it

The Card contains helpful information

qr code icon in blue

Additional information can be included

Frequently Asked Questions

How much does the National Assistance Card cost?

A new National Assistance Card costs $44 (including GST).  

If you need a replacement Card, it will cost $22 (including GST) – a replacement is only required if the Card is lost or an update of the information printed on the Card is required.

Why is there a cost for the National Assistance Card?

The cost contributes to the Card production and helps to pay for information and education resources about the Card.

Can NDIS (National Disability Insurance Scheme) and other third party organisations pay for the Card?

Applicants have been successful in claiming the cost of the Card from their NDIS plan and third party organisations such as compensation insurers.

People whose NDIS Plan is self-managed or plan-managed may be able to claim the cost of their National Assistance Card under the line item:- ‘Low cost AT for personal care and safety 03_090000911_0103_1_1’ from their Consumables budget. 

You can forward your National Assistance Card invoice or receipt to the relevant organisation to request payment or reimbursement.

What if I cannot pay for my Card?

If you are unable to pay for your Card due to social or financial hardship you can select the 'Other' or 'Unable to pay' options on the payment screen of the application.
A National Assistance Card Service team member will contact you to discuss your options.

Why should I apply for a National Assistance Card?

You should apply for a National Assistance Card if you would like:

  • assistance to explain the impacts you experience as a result of your disability or health condition
  • to feel more confident in the community – knowing you can show your Card if you get into difficulty
  • a sense of security knowing your nominated contact person can be called if required.

Who can apply for the National Assistance Card?

Disability

The National Assistance Card is available to all people in Australia living with brain injury.

In Tasmania the Card is being trialled with the autistic community.

The National Assistance Card Service hope that, in the future, the National Assistance Card will be available to all people in Australia with disability and health conditions.

Please note: As part of your application, you must provide a supporting document from a medical or allied health professional that verifies any disability or health condition you choose to list on your Card.

Age

There are no age restrictions for applying for the National Assistance Card.

The Card is available to children and adults.

You can read more about who is eligible to apply for a Card here.
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National Assistance Card Marks Two Years of Service

November 30, 2023

The National Assistance Card Service is proud to celebrate its second birthday in December 2023, celebrating a milestone of cards issued and reflecting on the previous twelve months.

Read more

Comprehensive Service Provider Information Pack Launched

September 14, 2023

Discover the National Assistance Card's new Information Pack for Service Providers, providing information and resources to support clients to apply and raise awareness of the Card, encouraging positive community interactions.

Read more

National Assistance Card Supports Brain Injury Awareness Week 2023

July 19, 2023

The National Assistance Card is proud to support Brain Injury Awareness Week - 21st to 27th August 2023.

Read more

"The National Assistance Card Service is a fantastic initiative to help our staff provide genuine and authentic support to our passengers."

Apply For The National Assistance Card

Applications for the National Assistance Card are now available online through the secure application portal.
How to Apply →