Accessibility Statement
The National Assistance Card Service is committed to digital and online accessibility and equality.
The National Assistance Card Service Team welcome any comments or feedback in relation to our website and service. If you notice aspects of the website that aren’t functioning properly or are not working for you and/or your assistive technology, please let us know.
You can get in touch via our contact page or by emailing info@nationalassistancecard.com.au
The National Assistance Card Service is committed to digital accessibility and inclusion. Our aim is to provide an accessible and equitable user experience for everyone. We design our website and application portal to ensure people of all abilities can easily find information and access key features.
As part of this commitment, in April 2026 we engaged external accessibility consultants, Modality Co, to undertake a comprehensive design review of our website and application portal. This is an iterative process, we are implementing recommendations progressively and will continue to engage Modality Co for ongoing review and refinement, in alignment with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.
Accessibility is an ongoing process, and we will continue to review, test, and improve our systems to better support all users.
The National Assistance Card Service uses the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a guiding framework for accessible design and development.
As we create new content, pages, and functionality, accessibility principles are embedded throughout our design and development processes. We regularly test content, both written and visual, as well as website features, and aim to address any issues to meet or exceed WCAG 2.2 Level AA standards.
We test our website using the following combinations:
We aim to support current and recent versions of these combinations as a baseline.
We are committed to transparency about areas of the website currently under review or being improved.
Forms across the website are undergoing accessibility testing as part of our ongoing review with Modality Co. We are working to ensure all form fields, labels, and instructions meet WCAG 2.2 Level AA standards. Updates will be implemented progressively as testing is completed.
If you experience difficulty using any form on this website, please contact us at info@nationalassistancecard.com.au and we will do our best to assist you directly.