Accessibility Statement

The National Assistance Card Service is committed to digital and online accessibility and equality.

How can we assist you?

The National Assistance Card Service Team welcome any comments or feedback in relation to our website and service. If you notice aspects of the website that aren’t functioning properly or are not working for you and/or your assistive technology, please let us know.

You can get in touch via our contact page or by emailing

The National Assistance Card Service is committed to accessibility

The National Assistance Card Service is committed to digital and online accessibility and equality. Our aim is to provide an accessible user experience for everyone. The National Assistance Card website is aimed to be structured in a way that allows those of all abilities to quickly and easily find relevant information and access all areas.

How we aim to ensure accessible content

The National Assistance Card Service references the Web Content Accessibility Guidelines (WCAG) version 2.0 as its guiding principle.

As we create new content, pages and functionality for our website, the principles of accessible digital design are at the forefront of our development.

We continually test content, both written and visual, and website features for WCAG 2.0 Level AA compliance and aim to fix any issues to ensure we meet, or exceed, the required standards.

Summary of Accessibility Features

  • All images on our website, and other non-text elements, have alternative text associated with them.
  • Structural markup (i.e. the use of logical and sequential headings, content tags etc.) is used to indicate headings and lists has been provided to aid in page comprehension.
  • Forms, where used on this website, are associated with labels and instructions on filling in forms are available to screen reader users.
  • Contrast ratios for text elements are monitored and updated in line with WCAG 2.0 Level AA compliance standards.
  • "Skip to main content" link included in all menu items.
  • Use of a design system/visual library to keep consistency through out our branding and website.

Apply For The National Assistance Card

Applications for the National Assistance Card are now available online through the secure application portal.
How to Apply →