The National Assistance Card is a personalised card to assist people with disability and health conditions in the community. The National Assistance Card can be used in everyday or emergency situations where a cardholder may need assistance or support.
Download our dedicated information pack to learn more about helping clients apply and raising awareness of the National Assistance Card.Download Your Information Pack
Your service or organisation can support clients and participants apply for a Card. We have developed resources to help you.
1. Check if your client is eligible
2. Watch and Read the 'How to Apply' Guides
3. Collect the application requirements
4. Apply online:
Click here to apply online. You will need a computer, smartphone or tablet with an internet connection.
The National Assistance Card has developed 'How to Apply' videos, written guides and FAQs to help services, organisations and people with disability learn more about the application process. The resources can be downloaded and shared with staff and clients to make applying for a Card easier.
How To Apply Video
Watch this video to learn more about how to apply for a Card, including the information you will need to provide. Watch it at https://youtu.be/xJbN82dmhOo
How to Apply Guides
The written guides include step by step instructions and can be printed and downloaded. Click here to visit the guides.
Frequently Asked Questions
Learn more about the Card and how to apply. Visit Click here to visit the Frequently Asked Questions page.
Help your staff, clients, participants and networks learn more about the National Assistance Card by booking a targeted online information session.
Sessions can be tailored to your needs with content including:
An online information session also allows you to ask us questions about the Card.
To book a session, use our contact form.
The National Assistance Card is a personalised card to assist people with disability and health conditions in the community.
The Card can be used in everyday or emergency situations where a cardholder needs assistance or support.
The National Assistance Card can:
The National Assistance Card is available to all people in Australia living with brain injury.
In Tasmania the Card is being trialled with the autistic community.
The National Assistance Card Service hope that, in the future, the National Assistance Card will be available to all people in Australia with disability and health conditions.
You can read more about who is eligible to apply for a Card here.
Please note: As part of your application, you must provide a supporting document from a medical or allied health professional that verifies any disability or health condition you choose to list on your Card.
If you have already started an application but not submitted it yet, please log in to your application to complete it.
How to log in to your application
This opens your application.
Please complete and submit your application.
If you cannot log in to your application, please contact us.
If you have submitted your application, your application is under review and you cannot log back in.
Please contact us if you would like to make any changes to your submitted application or have any questions.
The National Assistance Card includes a cardholder's:
Also printed on the Card:
To ensure the success of the National Assistance Card as a community service it is important the cardholder’s disability and/or health condition has been professionally verified.
As part of the application, you must provide a supporting document to verify any disability or health condition you choose to list on your Card.
The documents must be from a medical or allied health professional and need to include your name and disability or health condition diagnosis. The documents do not need to go into detail.
We accept letters, reports, and certificates from the following professionals:
A scan or photo of the document can be uploaded directly to the application, or you can email or post the document to the National Assistance Card Service.
Please know that:
Police have many different roles in our community including:
They also undertake many other tasks such as:
The National Assistance Card Service is working with Police in all States and Territories to ensure they are aware of, and informed about, the National Assistance Card.
National Assistance Card cardholders will have a flag added to a personal identity record in their State or Territory Police database. This means that, should Police be contacted for any reason regarding a cardholder, they will be able to access cardholder information prior to attending the call-out. Because Police will know in advance how a cardholder’s disability or health condition impacts them, what supports they may require, and who their nominated contact person is (should this be required), they will be able to provide an informed and considered response.
You can also show Police and/or other emergency services (ambulance, fire) your Card should you need assistance.
Your understanding and assistance is appreciated.
You can return the Card to:
National Assistance Card Service
PO Box 4580
Bathurst Street Post Office
Hobart TAS 7000
Or contact us here for more information.
Brain injury is defined as any damage or injury to the brain, occurring after birth, resulting in ongoing impairments. (The definition also includes Fetal Alcohol Spectrum Disorder which is brain damage caused by alcohol exposure before birth).
Common causes of brain injury include motor vehicle crashes, assaults, sporting accidents, stroke, lack of oxygen to the brain, brain tumours and degenerative neurological conditions.
The ongoing impairments a person may have could be physical, cognitive, emotional and/or behavioural.
Many of the effects of brain injury are not visible; this doesn’t make the impacts any less real.
Every brain injury is different.
If you have a question about the National Assistance Card – please fill in our Contact Form; a member of the National Assistance Card Team will respond to your question.
You can complete the Contact Form here.