The National Assistance Card helps people with disability and health conditions communicate their needs in everyday and emergency situations.
Businesses, organisations, and government services play an important role in making communities more inclusive and responsive. Being aware of the National Assistance Card can help your staff recognise the Card, understand its purpose, and respond with greater confidence and respect.
Awareness of the National Assistance Card can:
Download the National Assistance Card flyer for emergency services to share with your team or display at your workplace.
Download
Download this poster to display at your workplace to inform people your service is National Assistance Card-aware.
The Card has a distinct appearance:

The front of the National Assistance Card has a white background with a red border. In the top left corner is the National Assistance Card logo, which features a stylised square icon in blue and red alongside the text "National Assistance Card" with a registered trademark symbol. The top left features the National Assistance Card logo. Large text reads, “Your understanding and assistance is appreciated.” Below, it shows “First Name Last Name” and pronouns. In the top right corner is braille spelling “NAC”. On the right side of the card is a portrait photo placeholder shown as a blue silhouette of a person inside a rounded rectangle outline. Below the photo, there is text appear in small black font: "DOB: 01/02/1990".

The back of the National Assistance Card has a white background with a red border. The content is arranged in two columns. In the left column, the following text appears in bold black: "I live with brain injury." Below this in regular weight: "I also have other disabilities and/or conditions." A second bold heading reads: "I may need understanding or support with:" followed by a bulleted list of five items: coordination difficulties, communication difficulties, anger management difficulties, being non-speaking, and sensory overload (light, sound, smell, touch). Below the list, a bold heading reads: "My nominated contact person" followed by two lines in regular weight: "Full name" and "Phone number." At the bottom are “Police Assistance Line: 131 444” and the website www.nationalassistancecard.com.au In the right column, red text reads “Scan to understand my needs” above a QR code.
If you are shown a National Assistance Card, you should:
If asked or needed, you can:
A cardholder may show their Card: