Information for Service Providers and Businesses

Learn more about the National Assistance Card.

You can read the Frequently Asked Questions andResources below to find out more about the National Assistance Card.

You may want to read the Community Assistance Guide to learn what to do and how you can assist if someone shows you their National Assistance Card. You can download the brochure here.

Relevant Frequently Asked Questions

What is the National Assistance Card?

The National Assistance Card is a personalised card to assist people with brain injury in the community.

The Card can be used in everyday or emergency situations where a cardholder needs assistance or support.

The National Assistance Card can:

  • help cardholders communicate their unique areas of difficulty and the assistance they may need
  • give cardholders greater independence
  • assist cardholders to feel more confident in everyday social situations
  • provide peace of mind for families and carers
  • enhance community understanding of disability and health conditions
  • support positive community interaction with cardholders.

What does the National Assistance Card look like?

Example of the front of the Card (above)
Example of the back of the Card (above)

Why do I need to provide supporting medical documents with my application?

To ensure the success of the National Assistance Card as a community service it is important the cardholder’s brain injury, other disability and/or health condition has been professionally verified.

As part of your application, you must provide a medical document that verifies you live with brain injury, and any other disability or health condition included in your application.

The documents must be from a medical or allied health professional.

Why is some of the information from my Card being shared with Police?

Police have many different roles in our community including:

  • Preventing anti-social behaviour;
  • Dealing with community safety concerns;
  • Attending accidents;
  • Investigating crime;
  • Dealing with drug and alcohol affected people; and
  • Attending critical incidents and emergencies.

They also undertake many other tasks such as:

  • Building positive relationships with community groups and members;
  • Visiting schools and interacting with students;
  • Attending community events; and 
  • Talking to and assisting vulnerable members of the community.

The Brain Injury Association of Tasmania is working with Police in all States and Territories to ensure they are aware of, and informed about, the National Assistance Card. 

National Assistance Card cardholders will have a flag added to a personal identity record in their State orTerritory Police database. This means that, should Police be contacted for any reason regarding a cardholder, they will be able to access cardholder information prior to attending the call-out.  Because Police will know in advance how a cardholder’s brain injury impacts them, what supports they may require, and who their nominated contact person is (should this be required),they will be able to provide an informed and considered response. 

Please Note: The only information provided to Police is your: name, date of birth, address, areas of difficulty, QR code additional information, and contact person’s name and phone number.  Police in each State and Territory will sign an agreement with the Brain Injury Association of Tasmania (owners of the National Assistance Card Service) that they will only use National Assistance Card information provided to them if it is reasonably necessary for their work.

 You can also show Police and/or other emergency services (ambulance, fire) your Card should you need assistance.

What should I do if I’m shown a National Assistance Card?

  • Read the Card
  • Ask the cardholder how you can assist them
  • Use clear, concise language
    (not loud and slow)
  • Be friendly and respectful
  • Scan the QR code, if requested or required, to find out more information
  • Call the cardholder’s nominated contact person, if requested or required
  • Assist the cardholder to access emergency support if requested or required, for example: ambulance or police

Your understanding and assistance is appreciated.

You can download the Community Assistance Guide here.

I have found a National Assistance Card. Where can I return it?

You can return the Card to:

National Assistance Card Service
PO Box 4580
Bathurst Street Post Office
Hobart TAS 7000

Or contact us here for more information.

What is brain injury?

Brain injury is defined as any damage or injury to the brain, occurring after birth, resulting in ongoing impairments. (The definition also includes Fetal Alcohol Spectrum Disorder which is brain damage caused by alcohol exposure before birth).

Common causes of brain injury include motor vehicle crashes, assaults, sporting accidents, stroke, lack of oxygen to the brain, brain tumours and degenerative neurological conditions.

The ongoing impairments a person may have could be physical, cognitive, emotional and/or behavioural.

Many of the effects of brain injury are not visible; this doesn’t make the impacts any less real.

Every brain injury is different.

How do I find out more about the Assistance Card?

If you have a question about the National Assistance Card – please fill in our Contact Form; a member of the National Assistance Card Team will respond to your question.

You can complete the Contact Form here.

View all Frequently Asked Questions

Relevant Resources

Community Assistance Guide (National)National Assistance Card Resources

Community Assistance Guide (National)

Learn more about the Card and what to do if someone shows you their Card. Cardholders can give this resource to businesses they visit.

Download File
View all Resources

Apply For The National Assistance Card

Applications for the National Assistance Card are now available online through the secure application portal.
How To Apply →